The short version.
We ship within the United States from Ohio. Flat $5 shipping. Books usually arrive within a week. If something goes wrong, write to us — we’re a small press and we’ll make it right.
United States only, for now. We don’t ship internationally yet.
A flat $5 per order, regardless of how many books you buy.
Orders ship from Ohio within two business days, via a tracked carrier. You’ll get a tracking number by email the day it leaves us.
Books usually arrive within a week of shipping. We don’t promise a specific day — carriers do what carriers do — but if it’s been more than two weeks and nothing has shown up, write to us.
If a book arrives damaged, send us a photo at hello@starborn.site within 30 days. We’ll ship a replacement at no cost — no need to return the damaged copy.
Unread, unmarked books can be returned within 30 days of delivery for a refund of the book price. Email us first and we’ll send return instructions.
For defective books, we cover return shipping. For change-of-mind returns, the buyer covers return shipping. Refunds go back to the original payment method within five business days of us receiving the book.
The ebook is a DRM-free EPUB delivered instantly on the order confirmation page after checkout. We don’t charge shipping on ebook-only orders. Ebook purchases are non-refundable once the file has been downloaded.
The audiobook is still in production. When it ships, audiobook purchases will be non-refundable once the file has been downloaded.
Double-check the shipping address before you check out. We can’t reroute a package once it’s with the carrier. Reshipping a returned-to-sender package costs another $5.
Email hello@starborn.site. We read everything that lands here and reply within a few business days.